Partner professional services for Zendesk Suite.
We specialize in Zendesk implementations, integrations, and optimizations. We work closely with your team to shape workflows, automations, and design so you get the outcome you bought the platform for.
Already on Zendesk? Our optimization review of your existing instance is free — you get the written findings whether or not you engage us for the work.
Six service lines, scoped and priced separately.
Zendesk Launch
Most projects follow our 7–9 week delivery process with a dedicated project manager and solution architect, efficient workflows and automations, and a post-launch enablement manager included with managed services packages.
DetailsZendesk Managed Services
Bundled packages of hours covering guide content, triggers and automations, channel setup for Support, Guide, Talk and Chat, Explorer reports, dashboards, roles and permissions, agent groups, and general optimization.
DetailsZendesk Optimization
A thorough review of channels, triggers, automations, agent performance, reportable outcomes, and end-to-end journey design — then help implementing the changes.
DetailsZendesk Training
Admin and agent training led by a Zendesk Certified Admin Expert, on-site or remote, using your own instance.
DetailsZendesk Integration
Business systems connected for a full 360° customer view, including custom data objects with Zendesk Sunshine.
DetailsZendesk Migration
Customers, ticket history, and knowledge base articles migrated from legacy systems with reconciliation you can audit.
Details- Texas DIR — DIR-CPO-5337Contract
Zendesk Suite plus implementation, project management, and configuration services purchasable directly by Texas state and local government, public education, and other public entities.
- California EdTech JPACooperative
A cooperative route for California districts and county offices of education to buy platform and services together.
Bring us the instance you inherited.
We will review the configuration, tell you what is costing you time, and quote only the work worth doing.
Hendersonville, TN · Mon–Fri