SATRDÉ implements most projects in less than 30 days. Our years of experience allow us to work efficiently and we never sacrifice quality for speed. We ensure your project will be successful from the start and ready to scale as you grow.
Dedicated Project Manager/Solution Architect
Design and Create efficient workflows and automations
Post-Launch Enablement Manager dedicated to optimize your solution (with Managed Services Packages)
SATRDÉ offers managed services bundles for Zendesk. We are ready to help when you don't have the time or resources to make necessary changes in your Zendesk instance.
SATRDÉ provides bundled packages of hours for our managed services.
Services included:
Guide Content Creation
Triggers and Automations Creation
Channel setup for Support, Guide, Talk and Chat
Explorer Report Creation
Dashboard Creation
Roles and Permissions for Agents
Agent Groups
General Optimization Services using best practices
Need something else? Tell us by using our support widget on this page. We are happy to assist!
SATRDÉ optimizes Zendesk with a thorough a free review of your use of channels, existing triggers, automations, and workflow processes. We then suggest and assist in implementing these changes so that you experience the greatest return on your investment.
Channels - We review your use of channels to ensure you are using best practices for efficient workflows.
Triggers and Automations - We analyze your triggers and automations and make recommendations to optimize your workflows ensuring your customers receive the best experience possible.
Agent Performance - We work with you to enable your team of agents to utilize macros, guide articles and other resources to ensure consistency in your delivery of excellent customer service.
Reportable Outcomes - Having problems identifying successful practices or understanding day to day operations? We assist you in developing dashboards to report outcomes in real-time, ensuring you have the information necessary to make informed decisions concerning your customer's experience.
Seamless Customer Experiences - Our experience will be put to work for you in developing a cohesive understanding of how your customers navigate your service delivery model. We specialize in creating workflows with no dead-ends for your customers, ensuring they get the answer they are looking for efficiently.
SATRDÉ provides bundled packages of hours for our managed services.
Services included:
Guide Content Creation
Triggers and Automations Creation
Channel setup for Support, Guide, Talk and Chat
Explorer Report Creation
Dashboard Creation
Roles and Permissions for Agents
Agent Groups
General Optimization Services using best practices
Need something else? Tell us by using our support widget on this page. We are happy to assist!
SATRDÉ offers Zendesk training for admins and agents. Training includes instruction on how to best utilize the tools inside your Zendesk instance to deliver seamless customer experiences.
Admins - Your admins will learn how to manage your instance of Zendesk utilizing industry best practices. Includes training on all admin functions and reporting.
Agents - Your agents will learn the skills necessary to use Support, Chat, Talk, and Guide.
Services can be offered on-site or remotely and will be led by a Zendesk Certified Admin Expert.