WPCM™ — conflict as an opportunity, not an obstacle.
WPCM™ is a system that creates an organizational culture centered on conflict management and resolution skills, enabling individual employees and whole teams to treat day-to-day conflict as an opportunity for growth rather than a problem to escalate.
Individuals inside a WPCM™ rollout typically start with CMAT™, our conflict management style assessment.
An organically sustainable process, at every level.
PIRMM™ is the organizational process inside WPCM™. It institutes a workplace culture of proactive conflict prevention, intervention, resolution, mitigation, and management — addressing conflict when and where it occurs, at all levels of employment.
- PreventionP
Design the conditions — expectations, communication, and workload — that keep avoidable conflict from starting.
- InterventionI
Address disagreement where and when it occurs, at the level of employment where it occurs.
- ResolutionR
Reach a settled outcome the parties can live with and a record of what was agreed.
- MitigationM
Reduce the residual cost — to the individuals, the team, and the organization's liability.
- ManagementM
Keep the practice alive after the consultants leave, so it is a habit rather than a program.
Conflict is expensive long before it becomes a complaint.
We assess where friction is accumulating and design a WPCM™ rollout sized to your organization.
Hendersonville, TN · Mon–Fri