SATRDE
Texas Department of Information Resources
State of Texas DIR contract

DIR-CPO-5337

SATRDÉ, LLC provides software COTS and related services through this contract, including Zendesk Suite — an omnichannel ticketing platform combining help desk, email, talk, live chat, chat bots, knowledge base, automation, and engagement software — plus implementation, project management, configuration, and other related services.

Public sector contact

Dustin Swayne · Partner, SATRDÉ, LLC
(615) 668-5527
dustin@satrde.com

General contract information

Customers can purchase directly through this DIR contract.

More information is available on Texas DIR cooperative contracts and DIR's TX-RAMP certified cloud products. Vendor warranty, return policies, and manufacturer pricing are available on request.

  • Contract numberTexas DIR

    DIR-CPO-5337

  • Contract issue dateEffective

    April 4, 2024

  • Contract expiration dateTerm

    April 4, 2030

  • Eligible purchasersScope

    Texas state and local government, public education, and other public entities — as well as public entities outside the state.

Ordering

Four steps from quote to purchase order.

  • 1 · Get product and pricing informationQuote

    Contact Dustin Swayne at dustin@satrde.com or (615) 668-5527 for current product and pricing detail.

  • 2 · Generate a Statement of WorkSOW

    Detailed SOW instructions are published on the Texas DIR website.

  • 3 · Issue a purchase orderPO

    Make the purchase order payable to SATRDÉ, LLC and reference contract number DIR-CPO-5337 on the order.

  • 4 · Send the order to your representativeSubmit

    Email the purchase order and quote form to dustin@satrde.com.

Contract documents & references

Texas DIR contract resources