DIR-CPO-5337 Overview
SATRDE, LLC provides Software COTS and Related Services through this contract. SATRDE, LLC offers Zendesk Suite a SaaS Solution for an omnichannel ticketing system which combines helpdesk, email marketing, talk, live chat, chat bots, knowledge base, automation, sales, employee engagement, and customer engagement software solutions. In addition, SATRDE, LLC Offers, Implementation, Project Management, Configuration, plus other related services. Customers can purchase directly through this DIR contract. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.
General Contract Information:
Contract Number – DIR-CPO-5337
Contract Issue Date – April 4, 2024
Contract Expiration Date – April 4, 2030
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More on DIR’s TX-RAMP Certified Cloud Products
Vendor Warranty and Return Policies: View
Manufacturer Pricing: View
Contact Information:
Ordering Information:
Steps for Ordering:
- For product and pricing information, contact Dustin Swayne at dustin@satrde.com or by calling 615-668-5527. (Pricing can be found here)
- Generate a Statement of Work (SOW). Detailed instructions are available on the DIR Website.
- Generate a purchase order made payable to SATRDÉ, LLC. You must reference the DIR Contract Number DIR-CPO-5337 on your purchase order.
- E-mail your purchase order and quote form to your designated vendor sales representative (Dustin Swayne i.e. dustin@satrde.com)