Backup for the team already running your platform.
We offer bundled packages of hours for managed services, ready for the weeks when your team doesn't have the time or resources to make the changes the instance needs.
The list is a starting point, not a limit. Tell us what the change is and we will price it against your bundle.
Bundled hours, drawn down as you need them.
- Guide content creationKnowledge
Articles written, structured, and published in your voice.
- Triggers and automationsWorkflow
New rules built and existing ones corrected as the process changes.
- Channel setupChannels
Support, Guide, Talk, and Chat configured and tested.
- Explorer reports and dashboardsReporting
Reporting built to the definitions your leadership actually uses.
- Roles, permissions, and agent groupsAdmin
Access structured so the right people see the right queues.
- General optimizationUpkeep
Ongoing best-practice housekeeping between larger projects.
This phase connects to the rest of the engagement.
- All solutions
The full delivery model, practice by practice.
- CX solutions
Customer-facing service design and channels.
- EX solutions
Internal help desk, onboarding, knowledge.
- How we deliver
Discover through hypercare, phase by phase.
- Zendesk practice
Partner professional services and app work.
Bring us a hard problem. We'll bring a system for it.
A short consult is a good first step — tell us where the experience breaks and how the contract vehicle fits.
Hendersonville, TN · Mon–Fri