A full stack behind one 360° customer view.
The journey to a frictionless customer experience begins when your existing business systems are connected to the service platform. We integrate the stack so agents stop switching tabs to answer a simple question.
With Zendesk Sunshine, data hosted in your other systems can be modeled inside Zendesk and used in routing, reporting, and the agent view.
Recommended stack, then built and monitored.
- Third-party app selectionAdvisory
Years of hands-on use across the marketplace means we can recommend a stack that fits your business model instead of guessing.
- Business system connectionsEngineering
CRM, ERP, SIS, billing, telephony, and identity connected with retry-safe, monitored interfaces.
- Custom objects with SunshineData model
Assets, accounts, enrollments, or claims modeled as first-class records agents can act on.
- Flexibility, optimization, efficiencyOutcome
Fewer manual lookups, fewer swivel-chair errors, and less time per contact.
This phase connects to the rest of the engagement.
- All solutions
The full delivery model, practice by practice.
- CX solutions
Customer-facing service design and channels.
- EX solutions
Internal help desk, onboarding, knowledge.
- How we deliver
Discover through hypercare, phase by phase.
- Zendesk practice
Partner professional services and app work.
Bring us a hard problem. We'll bring a system for it.
A short consult is a good first step — tell us where the experience breaks and how the contract vehicle fits.
Hendersonville, TN · Mon–Fri