A daily dose of soft-skills training for busy teams.
CX260™ is a 260-day soft-skills training program for customer service representatives and customer success teams. Conventional soft-skills training often never happens — people are onboarded, trained on the technical work, then given feedback at review time, if they haven't already left from burnout.
Every lesson gives the trainee relevant content to Study, Test, Equip, and Practice — so comprehension turns into behavior.
Short, impactful, and impossible to postpone.
More updates on this offering are coming. If you would like to be an early adopter and get ahead of your competition, contact us and we will add you to the program roster.
- 5–10 minute lessonsCadence
Assigned automatically with an email reminder, so training fits inside a working day.
- 260 days of coverageDuration
A full working year of repetition, which is what actually changes how people handle customers.
- ROI you can calculateMeasurement
We tie the training directly to customer success team performance and to attrition, removing the guesswork from the business case.
- Confidence in daily interactionsOutcome
Agents who feel equipped raise satisfaction scores — that is the point of the program.
Training is one part of a wider program.
- Platform training
Admin and agent enablement on your own build.
- All solutions
How training sits alongside delivery work.
- Private sector
Small business through enterprise programs.
- Public sector
Agency, education, and contract-vehicle work.
- How we deliver
Where training lands in the engagement.
Bring us a hard problem. We'll bring a system for it.
A short consult is a good first step — tell us where the experience breaks and how the contract vehicle fits.
Hendersonville, TN · Mon–Fri