SATRDÉ optimizes Zendesk with a thorough review of your use of channels, existing triggers, automations, and workflow processes.  We then suggest and assist in implementing these changes so that you experience the greatest return on your investment.

• Channels - We review your use of channels to ensure you are using best practices for efficient workflows.

• Triggers and Automations -  We analyze your triggers and automations and make recommendations to optimize your workflows ensuring your customers receive the best experience possible.

• Agent Performance - We work with you to enable your team of agents to utilize macros, guide articles and other resources to ensure consistency in your delivery of excellent customer service.

• Reportable Outcomes - Having problems identifying successful practices or understanding day to day operations?  We assist you in developing dashboards to report outcomes in real-time, ensuring you have the information necessary to make informed decisions concerning your customer's experience.

• Seamless Customer Experiences - Our experience will be put to work for you in developing a cohesive understanding of how your customers navigate your service delivery model.  We specialize in creating workflows with no dead-ends for your customers, ensuring they get the answer they are looking for efficiently.