A consultancy built around delivery, not decks.
SATRDÉ is a technology consultancy in Hendersonville, Tennessee. We work with organizations whose service operations carry real consequence — agencies, school systems, utilities, and enterprises — and we stay accountable for what we build.
- Headquarters
- Hendersonville, TN
- Focus
- CX & EX platforms
- Vehicles
- TX DIR · CA EdTech JPA
Most experience problems are operational, not emotional.
Organizations rarely fail their customers because they don't care. They fail because a request arrives in five places, the record lives in three systems, and the person who understood the workflow left in 2021.
We started SATRDÉ to fix that layer — the routing, the data model, the knowledge, the reporting — with the same rigor a finance team would expect of a ledger. That work is unglamorous, and it is where the measurable improvement lives.
We keep the firm small on purpose. It means we turn down work that doesn't fit, and it means the people you meet are the people who deliver.
How we hold ourselves to it.
- Write the decision down
If a design choice isn't written and dated, it will be relitigated in month four. Our deliverables are documents first, slides second.
- Senior people on the work
The person who scoped your project is in the build channel. We don't staff a pitch team and hand off to juniors.
- Configuration over custom code
Custom code is a maintenance liability someone inherits. We use it when the platform genuinely can't, and we document why.
- Leave the team stronger
Enablement is in scope, not an upsell. Success means your administrators stop needing us for routine change.
Bring us a hard problem. We'll bring a system for it.
A short consult is a good first step — tell us where the experience breaks and how the contract vehicle fits.
Hendersonville, TN · Mon–Fri