Job Description

Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of our products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. 

Configuration Specialists are responsible for configuring our solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimizations, investigate configuration options for solving customer requests, and complete configuration updates on customers’ behalf in production environments. You will collaborate with our team of Managed Services Consultants to manage a backlog of work, ensuring our customers realize ongoing value from their services subscription and see the Managed Services team as an extension of their own.  

Responsibilities:

• Maintain product expertise across our product lines

• Collaborate with Managed Services Consultants to gather configuration requirements, offer recommendations, and scope and prioritize tasks within hours available

• Complete detailed account reviews and configuration analyses to identify opportunities for improvement based on best practices and the customers’ unique use case 

• Design, configure, test and rollout complex, high-stakes configuration updates in production environments 

• Contribute to processes and operational improvements in this new, rapidly growing team

Requirements:

• 4+ years of professional experience, ideally in a consulting or configuration-related role

• Experience with products we offer or in the customer experience industry is a plus

• Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal

• Excellent communication and interpersonal skills, with the ability to interact with ease both internally and with customer stakeholders 

• Experience troubleshooting and finding multiple solutions to a complex problem

• Exceptional attention to detail, with the ability to make complex, high-impact changes in production environments with confidence

• Ability to work independently, manage multiple project initiatives simultaneously and offer proactive recommendations

SATRDÉ is an equal opportunity employer. Individuals seeking employment and employees at SATRDÉ are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

SATRDÉ endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to support@satrde.com with your specific accommodation request.

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