BlogMay 23, 2024
SATRDÉ Secures Texas DIR Contract for Zendesk Solutions
Every public sector organization in Texas can now procure Zendesk solutions through SATRDÉ on the state Department of Information Resources contract.
CX & EX Solutions · Public & Private Sector
Optimizing organizations through people & process.
SATRDÉ helps public and private sector organizations create an exceptional experience between their customers and employees — fostering higher quality relationships that increase retention and loyalty.
Experience you can verify
- 60+ years
- Combined experience studying customer & employee behavior
- Texas DIR
- Contract vehicle for Texas public entities
- CA EdTech JPA
- Awarded statewide education agreement
Capabilities
All solutions →Three practices, one delivery team.
01
Customer experience
Meet customers on the channels they prefer — chat, voice, forms, or self-service — and never miss a conversation between them.
Read more02Employee experience
Give internal teams the same clarity you give customers — one intake, clear ownership, and service levels you can measure.
Read more03Platform delivery
Design, launch, integration, migration, and managed services on Zendesk and the best-in-class software around it.
Read moreHow we work
Small senior teams, written decisions, no hand-off cliff.
- 01
Assess
Two weeks inside your queues, tickets, and staffing data. You get a written diagnosis, not a deck.
- 02
Design
Service blueprints, data model, and integration map agreed before configuration starts.
- 03
Implement
Build in sprints against your contract vehicle, with migration and enablement in scope.
- 04
Operate
Managed administration and quarterly reviews so the platform keeps pace with policy changes.
Latest
All news →Announcements, field notes, and resources.
AnnouncementsMay 23, 2024
SATRDÉ Awarded Contract for EdTech JPA in California
School districts nationwide can now license Zendesk for ITSM and AssetSonar for ITAM through the Education Technology Joint Powers Authority — no RFP required.
ResourcesFeb 18, 2022
Zendesk Expands Sunshine CRM Platform to Deliver a Complete View of the Customer
New functionality and integrations with Amazon Web Services and Workato let companies connect every system that holds customer context.
Start a conversation
Bring us a hard problem. We'll bring a system for it.
A short consult is a good first step — tell us where the experience breaks and how the contract vehicle fits.
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Hendersonville, TN · Mon–Fri