BlogMay 23, 2024
SATRDÉ Secures Texas DIR Contract for Zendesk Solutions
Every public sector organization in Texas can now procure Zendesk solutions through SATRDÉ on the state Department of Information Resources contract.
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Field notes from active engagements — what we tried, what worked, and what we'd change.
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BlogNov 2, 2019
Rapid Business Process Engineering
Digital-first is no longer optional. Practical moves that keep business processes agile through a growth phase: real-time data, no paper, omni-office, and trend discipline.
BlogAug 7, 2019
Culture Creation vs. Culture Change
Every organization has a culture whether it designed one or not. Here is how we assess it across 12 key points — and build a Culture Creation Plan rather than chasing change.
BlogAug 1, 2019
How Retail Banking Can Survive Fintech
Banks invested more than $1 trillion in digital transformation and did not get the revenue growth they expected. The missing ingredients were customer focus and culture.
BlogFeb 1, 2019
Leadership Excellence
Digital disruption is straining traditional leadership. Agile organizations need distributed decision-making, simple rules, truth, and the elimination of fear.
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