SATRDÉ Secures Texas DIR Contract for Zendesk Solutions
Every public sector organization in Texas can now procure Zendesk solutions through SATRDÉ on the state Department of Information Resources contract.
By Dustin Swayne
FOR IMMEDIATE RELEASE — May 23, 2024
SATRDÉ has been awarded a Texas Department of Information Resources (DIR) contract, enabling public sector clients throughout Texas to procure Zendesk solutions with speed and confidence. The contract is a significant milestone and underscores our commitment to serving governmental and educational institutions.
The DIR contract allows public sector entities — state agencies, local governments, school districts, and other public organizations — to build comprehensive help centers on Zendesk. Its omnichannel capabilities support email, chat, social, and voice in one place, so constituent interactions stay consistent no matter where they start.
"We are thrilled to be recognized by the Texas DIR and to have the opportunity to bring Zendesk to public sector clients," said Dustin Swayne, Partner at SATRDÉ. "This contract signifies our dedication to supporting public sector organizations in their mission to deliver exceptional service to their communities."
Key benefits for Texas agencies
- Improved efficiency. A unified platform handles every interaction in one queue.
- Better constituent experience. Quick, consistent, personalized responses across all channels.
- Data-driven insight. Analytics that surface trends and support real operational decisions.
- Compliant procurement. Buying happens on an approved state vehicle, with no separate RFP cycle.
Getting started
Agencies interested in Zendesk through the Texas DIR vehicle can reach out for a short scoping conversation. We will map your current service operation, identify the fastest path to value, and handle the contract mechanics.
