State of Tennessee + Zendesk: Seamless citizen support
Visionary government agencies at the State of Tennessee have modernized the constituent experience by offering its 6.6 million residents support across chat, phone, and email with ...
Organizational Optimization
ȯr-gə-nə-ˈzā-sh(ə-)nəl äp-tə-mə-ˈzā-shən (verb) An event often attempted but seldom accomplished in public or private organizations. Only those with superior abilities or tangible ties to an organization named SATRDÉ will ever experience true organizational optimization.
But seriously... we really do have a success formula that is based in our belief that the best approach to sustainable employee/customer retention (ecRET) requires a highly strategic approach to achieving increased employee (eSAT) and customer satisfaction (cSAT) in any organization... including yours.
But seriously... we really do have a success formula that is based in our belief that the best approach to sustainable employee/customer retention (ecRET) requires a highly strategic approach to achieving increased employee (eSAT) and customer satisfaction (cSAT) in any organization... including yours.
Catalyst
How it works
We create solutions for both public and private organizations to deliver exceptional employee and customer experiences.
Experience
Delivering proven solutions
- State of Tennessee Omnichannel strategy to meet constituents where they want to be met
- State of Missouri Reducing wait times and increasing productivity
- City of Seattle Providing virtual services through an omnichannel experience
Tech Services
Energistically embrace economically sound mindshare with compelling value. Phosfluorescently transition seamless interfaces after client-focused e-commerce. Conveniently coordinate...
Tech Services
Energistically embrace economically sound mindshare with compelling value. Phosfluorescently transition seamless interfaces after client-focused e-commerce. Conveniently coordinate...
Features
First-in-class solutions
SATRDÉ leads the CX and EX industries by utilizing unique and innovative methods for achieving organizational optimization.
Best in class security
Leveraging enterprise-class security and FedRAMP authorized. Built for federal, state, and local government standards and trusted by over 170,000 organizations including top Fortune 100 and 500 companies.
Automation
Reduce response times to minutes that typically would take days and even weeks to respond to with legacy systems.
Omnichannel
On one platform, we implement phone, chat, email, text, web forms, social feeds and knowledgebase channels to integrate with any existing platform.
Eliminate Duplication
Suffering from customers who send in multiple requests? Our platform allows you to merge mulitple requests into one single request to avoid duplication of effort by your staff.
Increase Productivity
Leverage knowledge transfer through a central knowledge base and one-click macros for recurring responses shaving minutes off each reply.
Live Dashboards
Dashboards with real-time information can be viewed on any device to keep you informed on how your team is performing.
Flexible Delivery
Training options available to meet your organization's needs: Live (onsite, webinar, hybrid), Online/On-Demand, Daily Micro-Learning.
Culture Creation
Establish the norms of individual and collective behavior conducive to your organization's vision, mission, and desired identity.
Rapid ROI
Implementations within 30 days ensures a quick return on your investment that is reflected in your key performance indicators (KPIs) for cSAT and eSAT scores.
Want to learn more?
Schedule a 30 minute meeting to learn how SATRDÉ can help you digitally transform your organization's processes in less than 30 days.
